Understanding what strong leadership communication looks like and why it is critical for team performance and clarity

• The Communication Ladder: telling, explaining, consulting, co-creating

• Active listening and the SOLER model

• Clarity and directness in leadership communication

• Non-verbal communication and building congruence

• Adapting communication across different styles (example is DISC)

• Building psychological safety and open communication

Reframing conflict as healthy and productive, and equipping leaders with tools to address issues early before they escalate

• Reframing conflict as healthy and productive

• The Conflict Spectrum, from healthy tension to entrenched conflict

• Understanding conflict style

• The SBI (Situation-Behaviour-Impact) feedback framework

• Preparing for difficult conversations

• Creating a team culture where conflict is safe to raise

Managing energy and influence - helping leaders sustain their own energy, resilience, and effectiveness while leading others

• The four dimensions of energy: physical, emotional, mental, spiritual

• Sustainable high performance and recovery

• The leader's emotional regulation toolkit

• Recognising personal warning signs of depletion

• The power of celebration

• Managing your own energy as a leadership resource

What influence looks like in leadership, reflecting on good and poor leadership, and the concept of pacing and leading

• What influence really is (and what it isn't)

• Reflecting on good versus poor leadership experiences

• Pacing and leading to build rapport and trust

• The Trust Equation

Developing leaders who are curious, adaptable, and able to absorb information quickly while making confident decisions

• Staying curious and spotting patterns early

• Adapting without losing direction

• Absorbing new information quickly

• Making confident decisions under uncertainty

• Building curiosity as an ongoing practice

Helping leaders understand their role in removing obstacles so teams can perform at their best

• Understanding your role in removing obstacles for your team

• Identifying common runway blockers (unclear priorities, bureaucratic friction, and so on)

• Runway-clearing questions for one-on-ones

• Empowering the team to generate their own solutions

• Delegation as a runway-clearing tool

• Leading through change

90-Day Leadership Plan to put the learning into practice, filmed a Q&A session with Amy and Scott Wilson from Digital Influence.